How long before you dispatch my items?
We endeavour to dispatch all goods within 48 hours of your order payment being confirmed.
How are my items sent to me?
For Australian clients.
- If you select to have items shipped to you using the budget option, CurlyJewels.com will use Australia Post as our prefered method of delivery. Delivery times are 2 to 3 working days after dispatch.
- If you choose the Express Delivery option your items will be delivered by Australia Post Express Post. Delivery times are next working day after dispatch
- Packages are delivered using Australia Post International Air Mail. Delivery times non-peak are quoted as 4 to 6 working days after dispatch
- If you require an express international delivery, prices start from $50 and you will need to email us for a quote.
What is your refund policy for the Premium Edition jewelry?
Clients purchasing limited edition items from CurlyJewels.com have the right to a refund, repair, or replacement in the following circumstances.
- Goods are faulty or they become faulty soon after buying them.
- Goods donít match the description of the sample from the customerís selection.
- Customers are not to cause further damage to the goods and are to provide proof of purchase details.
- Customers are to contact CurlyJewels.com via email by clicking here within a reasonable time frame. Please note all refund claims not registered within 30 days of dispatch will be automatically rejected.
- CurlyJewels.com will not be responsible for the costs involved in returning an item under refund, repair or replacement. These costs are to be paid by the client.